Legal

Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 07507 627438

Email: alan@truenorthgyro.com

What information we collect, use, and why

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Technical data, including information about browser and operating systems

For information updates or marketing purposes:

Names and contact details
Addresses

To comply with legal requirements:

Name

For dealing with queries, complaints or claims:

Names and contact details
Addresses

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases and your rights on the ICO’s website.

Right of access — ask for copies of your personal information.
Right to rectification — ask us to correct or delete inaccurate or incomplete information.
Right to erasure — ask us to delete your personal information.
Right to restriction of processing — ask us to limit how we use your information.
Right to object to processing — object to processing of your personal data.
Right to data portability — ask that we transfer personal information you gave us to another organisation, or to you.
Right to withdraw consent — when we use consent as our lawful basis, you may withdraw it at any time.

If you make a request, we must respond without undue delay and within one month. Contact us using the details at the top of this notice.

Our lawful bases

Client or customer accounts: Consent.
Updates or marketing: Consent.
Legal requirements: Legal obligation.
Queries, complaints or claims: Consent.

Where we get personal information from

Directly from you.

How long we keep information

3 years.

How to complain

If you have concerns about our use of your personal information, you can make a complaint to us using the contact details above. You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk.